TERMS & CONDITIONS

The service offers access to replacement of a screen of your smart mobile phone and tablet. As a member you are offered access to our national panel of reputable smart device repairers.

 

Inclusions:

• The benefit covers up to R3,000 (three thousand Rands) per incident limited to one incident per annum for the replacement the covered mobile device following accidental damage while being used in South Africa.  

• Eligible gadgets: smart mobile phones and tablets which are available for resell in South Africa.

• Device make, model and serial number (IMEI) are required on all covered devices.

• All reasonable precautions need to be taken to protect the device/s from damage including a screen protector cover.

  • If the cost of replacement is greater than R3,000 per incident per covered mobile device, the difference in cost will be for that of the member's account.

Exclusions:

  • Damage which existed prior to membership. This means the screen needs to be undamaged prior to taking the product. 

  • Cosmetic damage (normal aging scuff marks and abrasions).

  • The repair due to wear and tear where wear and tear is defined as the ongoing weakening/deterioration which results naturally from use/age.

  • Damage which occurs outside the borders of the Republic of South Africa or to a device not available in the Republic of South Africa.

  • This membership does not provide for a loan device.

  • Cash refunds to members:

    • Damage caused by:

− Vandalism

− Abuse

− Neglect

− Wear and tear

 

Own repairer:

Should a member select to use their own provider, they will still be required to contact the call centre in order for the incident to be registered. The selected service provider’s information will need to be provided to the agent which will be in contact with that service provider to manage the progress of the incident. The service provider will need to provide SFix with a Tax Invoice for direct settlement of the amount due and as per the service offering.

 

How to claim:

 

• Members will dial the dedicated contact centre number to log an incident;

• The SFix agent will verify paid membership against the database;

• The verified member is provided with the address of the closest repair centre to their permanent business or home address;

• The agent provides the repair centre with the verified member’s contact and mobile device details and further provides an estimated date and time when the member will visit the branch to hand in the device;

• The device is assessed and a damage report is drawn up and send to SFix after the member has handed in the mobile device;

• The member will be contacted to inform them of any costs of the repair which exceeds the cover limit as per the benefit provided;

• SFix will follow up with the repair centre after the agreed repair time, and inform the member when the device is ready for collection.

 

Terms and Conditions

  • An unedited photo image of the working phone, including the IMEI number displayed on the untarnished screen must be sent via WhatsApp to 074 235 9669  or email to claims@sfix.co.za. The IMEI number can be obtained via the USSD Code (*#06#) as per below example:

                                                                 

                                                                    Figure 1 Example photo of handset with IMEI

           FAILURE TO PROVIDE US YOUR IMEI NUMBER WILL RESULT IN YOU NOT BEING ABLE TO CLAIM AND USE THE SERVICE

  • Your SFix service will be activated after your first successful debit order on your current debit date whether the policy holder has successfully submitted his/her IMEI number or not.

  • Onus resides with the policy holder to submit the covered device(s) IMEI number as required timeously.

  • The contact centre number for claims during office hours is 087 235 1012

  • If the member claims within the first twelve (12) months, the excess payable for that claim will be the balance of the premiums owed for the remainder of the payment year (12 months).

  • There will be no excess payable when a claim is made by the client if the client does not claim within the first twelve (12) months.

  • There is a three (3) month warranty in place for all screen replacements completed. This covers mechanical failure only.

  • Your first premium will be deducted on  the day you selected from your bank account as well as your on-going premiums thereafter.

  • If we do not collect your monthly contribution, we may debit you on another date, up to a maximum of 4 times using a bank tracking facility. 

  • If you miss a payment, we may double debit you the following month.

  • Should your debit date fall on a public holiday or over a weekend, we will debit you on the previous weekday.

  • The reference on your bank statement will reflect SFix for easy identification of the debit order.

  • You have authorised SFix to issue and deliver payment instructions to your banker for collection against your bank account on condition that the sum of such payment instruction will never exceed your obligations as agreed in the contract/agreement.

  • E&OE

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